Inside Sales and CX Coordinator

WHO WE ARE
Founded on love and respect, our company has deep and thriving roots in the industry. At Buddha Jewelry, we are driven by a powerful purpose: to bring light, beauty, and joy into everything we do. We are more than a team—we are a passionate force for good. With positivity, respect, and kindness as our foundation, we cherish every opportunity to serve our clients and help them succeed. Committed to a culture of excellence, we stay proactive and solution-oriented, with an ownership mindset. We create impact through bold action and a relentless commitment to solutions. We value kindness and optimism and balance our hustle with a lot of fun!

JOB SUMMARY
The Inside Sales + Customer Experience (CX) Coordinator plays a pivotal role at the intersection of sales and service—managing all inbound customer inquiries, supporting our wholesale and retail clients, and serving as the first point of contact for new account requests. This role provides vital administrative and sales support to the Sales Team, ensuring a smooth handoff between service and sales while strengthening the relationship between our brand and its clients. The ideal candidate is solutions-focused, tech-savvy, highly organized, and passionate about delivering thoughtful, high-touch service to each and every client.

MUST HAVES

• 3+ years experience in customer service, sales, or a related client-facing role
• A passion for delivering the best possible customer experience
• Ability to work on-site in Seattle, WA
• This position includes a base hourly range of $24 - $25 plus bonus potential up to an additional $8/hr based on achieving individual and organizational sales goals

RESPONSIBILITIES AND DUTIES

Client Communication & Inbound Sales

• Manage the main phone line and upsell during inbound calls
• Answer/field phone calls with professionalism, warmth, and product expertise
• Respond to all client communications via info@ and Shopify Inbox within 24 hours
• Handle product inquiries, order updates, return status, and general brand questions with care and clarity
• Review new incoming orders flagged for fraud; tag the sales team or manager for follow-up
• Introduce eligible clients to our wholesale program and assist with onboarding and application
• Qualify leads and schedule virtual sales appointments for our Sales Account Managers
• Tag and assign inquiries accurately in Shopify for seamless follow-through
• Maintain and update internal CRM tools with client notes, tags, and insights

Sales Support & Admin

• Support preparation and follow-up for trunk shows, roadtrips, and virtual sales appointments
• Assist with event coordination, including customer lists, routing, scheduling, and forms
• Document and track all CX-related KPIs and report weekly during Sales Team meetings
• Draft recap notes & insights from weekly sales meetings, and share internally with the team
• Monitor product feedback and customer insights, escalating trends to leadership

CX & Operations Collaboration

• Liaise between sales and fulfillment by tagging orders for swag, holds, fraud alerts, shipping upgrades, and other fulfillment needs
• Ensure all client touchpoints are on-brand, timely, and aligned with the Buddha Jewelry experience
• Support returns communication as needed in collaboration with the Returns Department
• Coordinate client gifts, cards, and marketing collaborations as needed
• Uphold our values of equity, inclusion, and respect in all customer-facing and internal communication

QUALIFICATIONS AND SKILLS

• 3+ years in customer service, sales, or a related client-facing role
• Passionate about delivering the best possible customer experience
• Strong written and verbal communication skills with a confident, upbeat tone
• Excellent organization and time management in a fast-paced, detail-heavy environment
• Experience with Shopify, Google Workspace, and CRM platforms (NetSuite is a plus!)
• Ability to manage multiple priorities and support a variety of team members simultaneously
• Passion for jewelry, fashion, or the professional piercing industry is a bonus
• Enthusiastic about learning, growing, and contributing to a small, mission-driven team
• Highly receptive to giving and receiving feedback to grow team excellence
• A genuine commitment to equity, inclusion, and compassion for those around you
• Travel Readiness: Occasional travel may be required for trade shows, trunk shows, or team events

THIS ROLE IS FOR YOU IF:

• You love helping people and believe in creating magical customer moments
• You’re energized by a mix of admin, operations, and sales tasks, and thrive when your day is varied
• You enjoy juggling lots of moving parts and never let a detail slip through the cracks
• You believe in the power of great service to build strong, long-term business relationships

We encourage applications from people of color, women, those with disabilities, LGBTQIA individuals, immigrants, and anyone else who has faced discrimination or oppression as a result of their identities. Studies have shown that folks of historically marginalized groups will often only apply to a job if they meet or exceed the listed qualifications. If you believe that you could be a good fit for our company, but don’t quite fulfill every requirement, please do still apply—we would love to hear from you!

PHYSICAL DEMANDS:
The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Able to move about inside the office to access necessary office equipment and resources
• Able to remain in a stationary position about 50% of the time
• Able to operate a computer and other office equipment (scanner, copy machine, printer)
• Constantly accesses, handles, and uses non-electronic resources
• Occasionally moves equipment and office resources up to 50 pounds
• Ability to inspect, recognize, observe, assess, and distinguish office resources and reporting